{"id":3487,"date":"2025-09-15T09:11:20","date_gmt":"2025-09-15T09:11:20","guid":{"rendered":"https:\/\/reinsagcy.com\/terms-and-conditions\/"},"modified":"2025-09-21T09:14:21","modified_gmt":"2025-09-21T09:14:21","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/reinsagcy.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h2><b>Prices and taxes<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All prices are shown in Saudi Riyals and include VAT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The installment payment option will be available through<\/span> <i><span style=\"font-weight: 400;\">Tamara<\/span><\/i> <span style=\"font-weight: 400;\">upon activation.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This policy has been prepared in compliance with the requirements of<\/span> <b>ISO 29993.<\/b><span style=\"font-weight: 400;\"> For learning outside of formal education, with the inclusion of elements of <\/span><b>ISO 29994<\/b> <span style=\"font-weight: 400;\">when there are associated digital components.<\/span><\/p>\n<h2><b>Definitions<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reins \/ Organizer \/ We: <\/b><span style=\"font-weight: 400;\">Provider of in-person and blended training services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Participant\/Customer: <\/b><span style=\"font-weight: 400;\">Any person who reserves a seat to attend an in-person program.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Program:<\/b><span style=\"font-weight: 400;\"> A course, workshop, or in-person event, which may include accompanying digital materials. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Materials:<\/b><span style=\"font-weight: 400;\"> Includes printed notes, slides, activities, assessment tools, and digital access (if available). <\/span><\/li>\n<\/ul>\n<h2><b>Service Provider Information<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The brand name, address, communication methods, meeting locations, and academic administration are displayed on each program page. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic qualifications for trainers are listed, with links to verify accreditations or awards where available. <\/span><\/li>\n<\/ul>\n<h2><b>Registration and seat reservation<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reservations are subject to availability and priority is given to confirmed payment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When capacity is full, a waiting list system is implemented. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The organizer reserves the right to refuse or cancel a reservation if fraud is suspected, and to refund the amount due in accordance with the refund policy. <\/span><\/li>\n<\/ul>\n<h2><b>Prices, Tax, and Billing<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All prices include VAT at the applicable rate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An electronic invoice will be issued after the reservation is confirmed, with proof of payment provided upon request. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If there are additional fees for materials, certificates, or exams, they will be announced in advance and transparently. <\/span><\/li>\n<\/ul>\n<h2><b>Payment methods and Tamara service<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available payment methods: Credit cards, Mada, bank transfer, and service <\/span><i><span style=\"font-weight: 400;\">Tamara<\/span><\/i> <span style=\"font-weight: 400;\">upon activation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Eligibility, installment schedules, and any late fees are subject to<\/span> <i><span style=\"font-weight: 400;\">Tamara&#8217;s terms<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upon return, you will be notified. <\/span><i><span style=\"font-weight: 400;\">Tamara<\/span><\/i><span style=\"font-weight: 400;\"> To modify the installment schedule or refund amounts, some payments may continue until processing is complete. <\/span><\/li>\n<\/ul>\n<h2><b>Pre-purchase information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We provide the participant with all necessary details before completing the reservation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Program title, objectives and outcomes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prerequisites (if any).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date, place, schedule and number of hours.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training and evaluation methodology.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Required materials.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fees and payment terms.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdrawal and Return Policy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mechanism for submitting comments or complaints.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coach profiles.<\/span><\/li>\n<\/ul>\n<h2><b>Needs analysis and pre-level<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Participants may be asked to take a pre-questionnaire or placement test if necessary.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Learning outcomes are agreed upon in measurable terms with the client\/organization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The data is used only for the purpose of providing the service.<\/span><\/li>\n<\/ul>\n<h2><b>Program and content design<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Programs are designed by qualified trainers, with regular review and continuous improvement. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intellectual property rights are respected, and copying or republishing without prior written permission is prohibited. <\/span><\/li>\n<\/ul>\n<h2><b>Learning Environment and Occupational Safety (HSE)<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choosing suitable halls in terms of capacity, lighting, ventilation, and audio-visual equipment. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide safety instructions and evacuation plans.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personal property is the responsibility of the holder.<\/span><\/li>\n<\/ul>\n<h2><b>Attendance and entry<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A valid ID and confirmation code must be presented upon check-in.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Latecomers may be delayed until break time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Special arrangements are available for people with disabilities upon 5 working days&#8217; notice.<\/span><\/li>\n<\/ul>\n<h2><b>Academic Conduct and Integrity<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commitment to respect coaches and colleagues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disruptive behavior or audio\/video recording without written permission is prohibited.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A material breach may result in suspension or termination of participation without compensation.<\/span><\/li>\n<\/ul>\n<h2><b>Evaluation and Certifications<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluation is done pre-, intermediate and final depending on the nature of the programme.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The certificate is awarded upon achieving an attendance rate of at least<\/span> <b>80%<\/b> <span style=\"font-weight: 400;\">and passing the assessment (if applicable).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The certificate includes: program title, objectives, hours, and level of completion. <\/span><\/li>\n<\/ul>\n<h2><b>Supporting learning and communication<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We provide a designated point of contact for academic and logistical support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official channels dedicated to complaints and suggestions, with timeframes for responses.<\/span><\/li>\n<\/ul>\n<h2><b>Monitoring and continuous improvement<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Classes are monitored, evaluation results and participant satisfaction are analyzed. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attendance and dropout rates are reviewed, and the results are used to develop improvement and trainer development plans. <\/span><\/li>\n<\/ul>\n<h2><b>Substitution or replacement of the trainer\/participant<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The organizer reserves the right to replace the trainer with another qualified one, ensuring a smooth transition.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A participant may be replaced up to 48 hours before the start of the program without charge.<\/span><\/li>\n<\/ul>\n<h2><b>Accompanying digital components<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When digital items are present, technical requirements, minimum computer skills, and technical support policies are explained. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are committed to providing secure and stable access while monitoring technical performance.<\/span><\/li>\n<\/ul>\n<h2><b>Law and Jurisdiction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These Terms are subject to the laws of the Kingdom of Saudi Arabia, and local courts (such as Riyadh courts) shall have jurisdiction to hear any disputes. <\/span><\/p>\n<h2><b>Social media<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <strong><span class=\"selectable-text copyable-text xkrh14z\">Hello@reinsagcy.com<\/span><\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">WhatsApp:<\/span><b> +966550504431<\/b><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Prices and taxes All prices are shown in Saudi Riyals and include VAT. The installment payment option will be available through Tamara upon activation. This policy has been prepared in compliance with the requirements of ISO 29993. For learning outside of formal education, with the inclusion of elements of ISO 29994 when there are associated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3487","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Conditions \u2013 Reins Training &amp; Innovation<\/title>\n<meta name=\"description\" content=\"Read Reins Terms and Conditions to understand the rules, responsibilities, and use of our training and services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reinsagcy.com\/en\/terms-and-conditions\/\" \/>\n<meta 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